We are committed to provide the best customer service. If you are not happy with product you have purchased, we will be happy to take it back as long as it is within 14 days of when you received the product. We will arrange for the courier to collect or request that you send it back to us.
Simply contact us online or by calling us on the number provided on your invoice with your invoice number as a reference and one of sales representatives will be happy to help.
If you have damaged the packaging and/or used the product, we may still take it back and offer a replacement. If it’s brand new with undamaged packaging, we’ll give you a full refund. The only times we don’t accept a return is if it is used or damaged by you or if the product is returned incomplete.
Returns without authorisation will not be accepted. Please remember to follow our returns procedure or by contacting one of sales representatives.
Important information regarding collections: collections can only be arranged during working days between 8am – 6pm.