SMART FITNESS Co takes every effort to supply each and every customer with a prompt and efficient delivery service.

Customers can order by phone, email or in person.

Once an order has been placed items that are in stock will automatically be allocated to that order. Orders placed for items that are out of stock will be kept on record on your SMART FITNESS Co trade account, and the items will then be delivered to you on your next order. “Back Order” Items will be allocated once stock arrives. With certain products items are made to order therefore please keep SMART FITNESS Co informed if back orders are no longer required. Occasionally allocated stock items are not available and SMART FITNESS Co cannot be held responsible for a loss of sale if “In Stock” items are no longer available.

It is a must that the products are checked and delivery address showing is correct. In Stock Items have to reach a minimum order value of £500 for free delivery within M25. Delivery may be made either by courier, pallet or an SMART FITNESS Co vehicle. If order is below £500, the Buyer is obliged to pay the delivery charge which is calculated on placing an order.

SMART FITNESS Co aims to make deliveries as convenient as possible for our customers and give an indication of delivery day and estimated time. We operate a multi drop system; therefore, it is not possible to state an exact delivery time. However, we do try and give a most accurate estimate for the delivery time. SMART FITNESS Co will not be liable for any loss or damage sustained by the Customer as a result of failure to comply with such delivery times. We provide a one man delivery service therefore drivers may require assistance with unloading. Delivery is specified to the property door.

SMART FITNESS Co cannot take responsibility for any damages to property fixtures or fittings caused by drivers carrying stock into the customer’s premises. If the purchaser is unable to accept the delivery on the first attempt due to agreed method of payment is not ready or any other reason, there will be a minimum refused delivery charge of £50